Part of sent funds missing

Hello, I had withdrawn btc coins and sent it to another btc wallet address The full amount was not recieved 1/4 of this amount was lost during the transaction, Does low gas fee cause it? since it took over 2 hours for the receiver wallet address to acquire. I contacted netcoins and nothing had been resolved. Then i checked with blockchair, i noticed i had a “low 15” during the transaction.

What measure may i take to make sure full amounts sent is received in full?

a simple explanation would be appreciated.
Thank you

Hello @mpug To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)


I had sent my btc from netcoins wallet and not the trust wallet,

You can as well get those details on your netcoin wallet, just follow the instructions.
Make a screenshot