Polkadot tokens are not displayed

Support & Feedback English
1

Yesterday I went into the application and they are not there, I thought it was a bug and decided to come in later, I went in today and they are still not there polkadot tokens are not displayed, yesterday I went into the application and they are not, I thought it was a bug and decided to come in later, I went in today and they are still not there

2

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

3

Screenshot_2021-12-02-10-03-16-603_com.wallet.crypto.trustapp
Screenshot_2021-12-02-10-03-16-603_com.wallet.crypto.trustapp1080×2340 177 KB

Screenshot_2021-12-02-10-02-59-617_com.wallet.crypto.trustapp
Screenshot_2021-12-02-10-02-59-617_com.wallet.crypto.trustapp1080×2340 136 KB

Screenshot_2021-12-02-10-02-34-174_com.wallet.crypto.trustapp
Screenshot_2021-12-02-10-02-34-174_com.wallet.crypto.trustapp1080×2340 142 KB

4

@Sergey1213 Send your wallet address and transaction hash in plain text too (copy and paste here).

5

wallet address
0x037C2c8F731cb3A2876276D7C924Be888FfF4045
I didn’t transfer tokens to anyone, they disappeared from me.

6

@Sergey1213 you already swapped them for BNB, here’s transaction: https://bscscan.com/tx/0xe92c8055f0a1827d4c0e6baa57771472cfd750325fdfbc9ccda454d6d6bf84dd

And crosschain swapped BNB BEP20 for BEP2 , here’s transaction: https://bscscan.com/tx/0x7d4885b089ca58de4d8e581259b413b396fe14f9a1564bd6bfd4e9c091883a0a

7

I’m sorry, I didn’t understand how I did it myself, tell me how to translate them back to polkadot.

8

What should I do if they were stolen from me? I did not perform all these actions with the token.

9

@Sergey1213
Please be informed that Trust Wallet cannot reverse, cancel, nor refund confirmed transactions in the blockchain.
Kindly stop using the already compromised wallet and create a new wallet.