Problem with the exchange

Is it an error or I need something more? When I try to sell o buy in the exchange I get this error


Hi @cesarmachado8707

Please re-import your wallet by following this guide: How to Re-Import your Wallet

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I did and nothing, it doesn’t work for me

Is your app updated version

I have the last update, will be that?

Update your app…

Import your wallet that should do

I already did it and nothing

Please use WiFi with a reliable internet connection instead of mobile data. Also, make sure the version of the app is 5.6 (the latest one).

Nothing, I have the last update, same error, where are there video tutorials about trust wallet exchange?

There are no video tutorials. Try to re-install the app now. Make sure you created a backup of your recovery phrase so you can import it back.

I already did it and the same problem

Please send a screenshot where you are using WiFi with internet connection including the pop-up with the error message

Noted. Thanks for sharing the requested information. The dev team will take a look at this one. Thank you for your patience!

Thank you, I like this app and I want to do everything I can for help to it to grow up


Thank you too, @cesarmachado8707

Got a feedback from a dev, please send me your BNB address, so they can double-check


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A post was split to a new topic: Error while sending Tron (TRX)