Received 20 XRP, but the balance is not updating

Hello, I need help, Sommebody transfert me 20 XRP, I not receve it. What can I do?

Hi @Gio94,

As stated in the app, your wallet needs to be activated first. If this is your first time receiving XRP, then your 20 XRP were already locked by the Ripple blockchain. That’s why you cannot see it in the balance.