Received BNB but still 0 saldo

Support & Feedback English
1

Hello, yesterday I sent BNB from my binance to Trust Wallet. The transaction has succeeded, and on my trust wallet there was already “received BNB”. However, my BNB is still 0. This meaning I can not send my BNB back to binance either:((

What should I do?

I actually also can not swap it to BNB Smart Chain, as it keeps loading and loading.

2

Hi @claraaa,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. BNB wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link from Binance
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)
3
  1. The version is 1.27.18
  2. (i’m attaching the screenshoot)
  3. I’m sorry I don’t get what transaction harsh or link means… so I attach the screenshoot (if it’s another thing, please do tell me)
  4. I was trying to send BNB from my binance account to trust wallet, since I want to stake it on DeFi. So I sent it through Bep2 networks (one with the lower fee), and binance said it was success, and there is transaction recipe too on my trust wallet (i’m attaching the screenshoot too). However, the saldo is 0, and I tried to swap it to BSC but the “Confirm Transaction” only keeps loading… I tried to send BNB back to binance too but it reads my saldo as 0. What should I do to recover my token first?

Thank you!

Screenshot_20210328-202156_Trust Wallet
Screenshot_20210328-202156_Trust Wallet1080×1920 101 KB
Screenshot_20210328-202428_Trust Wallet
Screenshot_20210328-202428_Trust Wallet1080×1920 125 KB
Screenshot_20210328-202244_Binance
Screenshot_20210328-202244_Binance1080×1920 80.9 KB
Screenshot_20210328-202144_Trust Wallet
Screenshot_20210328-202144_Trust Wallet1080×1920 95.8 KB
Screenshot_20210328-202138_Trust Wallet
Screenshot_20210328-202138_Trust Wallet1080×1920 100 KB

4

Please try to use WiFi with a strong internet connection instead of mobile data for the app to display the correct balance. If it won’t work, use VPN as well.

5

i don’t have wifi here, but i will try to use vpn. does it mean the transaction has already succeeded, but due to internet connection there is… problem? thank you!

6

hello, i just tried using vpn and it works! thank you so much for the help!

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