Good Morning. I got a new phone so I had to recover my wallet for the first time. When I entered the phrase the wallet recovered with no coins. I have only ever created one trust wallet and I screen shot the 12 word phrase so I know that is correct. For some reason the recovered wallet has different addresses than the original when I created the trust wallet in April 2021. Please help I’m freaking out because I have the phrase but my coins are all missing. I have all transaction and old wallet addresses. I have them as a watch wallet for now but I can see my coins
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Apologies for the inconvenience.
Please make sure that you have the right set of words. Here is a guide that might help:
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Hello there, I sent some ETH from my metamask to trust wallet. it’s been more than 9 hours now and it still hasn’t reflected in my trust wallet. Please help!
Hi @Lanreodu
To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
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Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
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Transaction hash or link (if you have any, please copy and paste)
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Screenshots of the wallet (including errors or missing balance)
I am entering this 100% correctly. I can show you a screen shot with time stamp dating April 8th 2021 at 5:42pm when I screen shorted the 12 word phrase. Then I can show my first transaction buying binance coin 16 minutes later. There are so many posts about this and people recovering wrong addresses. There has to be a way you can look into this. I have records of everything.
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0x216d1bedef63e60450fdbb358e03cefd75680870c7e65f1eb0b1631dd99c35c8
That’s the transaction ID hash
I keep trying to post screenshots but I am getting ready error msgs. Can I send an email?
Hi @Haynzee1223
You may be trying the phrase for another wallet.
What is your receiving address so i can check on the explorer.
Estou com o mesmo problema a mais de um mês e não consigo solução, tenho pesquisado incansavelmente por uma resposta, mas até então não obtive sucesso infelizmente, espero que venhamos a corrigir este problema. 
Hi, I have this problem as well. Got a new phone and entered my recovery phrase and none of my coins are appearing. I checked my account that I sent coins from (ETH and BNB) and I have a different address in my new phones wallet than my old phones wallet.
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Está acontecendo com muitas pessoas esse problema e infelizmente o suporte não tem auxiliado muito pois até o presente momento não achei nenhuma resposta que ajudasse aqui no fórum, tá complicado!
I have only ever created one Trust wallet. I can promise you the 12 word phrase I am using is the only 12 word phrase I have ever had. The ETH address for the wallet I’m trying to recover is 0x818FC7524936E86fd007244189AA312a29157a98. I have other small alts in the original wallet as well
This is the exact problem I am dealing with and I know for certain I have the correct recovery code. I have screenshots and transactions for everything.
The recovered address after I entered the phrase is
0x5a571f68e95A81F72eA8a5DA3BA18Fac31B08496
This recovery phrase was screen shotted on April 8 2021 at 5.42pm. I made my first transaction through my original wallet at 5:58 pm. Is there anyway to see what time the two wallets were created?
Same. I tried deleting the app and taking it from the top but got the same result.
Hello, I’m exactly facing the same problem from yesterday. Trust wallet support group , please help me to recover my funds
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Hello we can not help recover funds by knowing your phrase as we have no access to it and it is also your responsibility to keep it safe.