Response to me about my problem

I had a problem about my missing crypto for about 1 week ago but no one answer to me and didn’t explain to me that what happened in my wallet!!!

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

I sent it to trust wallet support, how many times I should do that???!!!

@Hassan.ef Kindly send the information requested so we can assist further.