Hi @Alan47 (It’s not me this time it’s my friend problem)
He send amount of 26,529,003.53 Shiba Inu token Bep20 (bsc) from his own trustwallet to his account in kucoin (wrong network address Eth);
We submit a ticket on kucoin, they respond:
“… some chains are not supported by KuCoin, such as the Bep20 chain for this token, thus your deposit can’t be credited to your KuCoin account. We’re truly sorry to inform you that we’re unable to handle the issue for you since it has been stuck in the blockchain. Truly sorry for your loss …”
I know it is out of trust wallet territory but is there any chance? Or he should wait until kucoin get to support Bep20 network then looking for support in future?