Sent ADA to Huobi failed

Support & Feedback English
1

My PROBLEMS:

Yesterday I sent ADA Cardano tokens to Huobi Global.

Trust Wallet stated sent SUCCESS my balance show zero.

Now after 24 + hours still I did not received in Huobi wallet.

At first I choose ADA network address (given on HG Deposit) TW rejected stated ‘Invalid Smart Chain Address’

Next I choose HECO address, TW sent it my ADA went thru status SUCCESS.

Before confirming SEND I did not see any Alert notes.

But until now NOT RECEIVED in HG.

Before ADA I sent ALGO & XLM successfully.

Apparently Trust Wallet still not ready to send Cardano ADA to Huobi.

Please investigate & HELP to RECOVER my tokens back to Trust Wallet.

I appreciate a speedy action.

Thank you.

1 Like
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Hello @cikgooo To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

2 Likes
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Tqvm ALAN47 for yr response.
I just need you to clarify items 2 & 4:
Item 2 is Receiving wallet address of Huobi?
Item 4 is screenshots of Huobi wallet balance or TW wallet balance, or both?
Tqvm.

4

Hi Alan47,

Waiting for your confirmation.

Send all the above informations here in this thread?

How do I attach screenshots here because it doesn’t seem possible?

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@cikgooo just copy and paste your address and transaction hash in plain text here.

1 Like
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Thank you very much for yr reply Alan, How about these clarifications needed?

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  1. Huobi receiving address

0x540239fd17fe806e9b8e00a336257432d7b70675

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  1. Transaction hash

0x2eeb173b099a85c23b76d5443f0c3d5e650db0fb682fe6af84f7b07799d5d242

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image1242×2208 131 KB

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  1. Screenshot of

Huobi wallet

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image1242×2208 165 KB

TW wallet

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image1242×2208 206 KB

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Why take long time for the answer?

Required Informations given.

When the Recovery process begin?

Who does the recovery?

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Hi Alan47.

Thank you for your assistance in the process to recover my ADA tokens back to my Trust Wallet having sent by Trust Wallet but unfortunately transaction could not be completed.

I highly appreciate a speedy recovery.

With those information given as you required
Can this recovery process go through successfully?

I hope no hitches🤲

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  1. My Trust Wallet App Version

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image1242×2208 122 KB

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Hello @cikgooo you transferred your Binance peg-ADA (BEP20) to HECO address on Huobi exchange.

Unfortunately, confirmed blockchain transactions can’t be reversed/canceled.

Please contact the customer support of Huobi so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

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добрый день у меня проблема с выводом ошибка сети когда ее подчинят? Три дня не могу ничего сделать