Sent AION coins to my wallet, received but the balance is not updated

[Alijj]

my transaction to trust wallet went successful,but i dont see my coins in trust wallet,who can help me?
1.trust wallet ver(5.15(5154))
2.aion
3.My Public Address to Receive AION: 0xa07f9e471d40f0c115e15c80b04f0ecd41d66ce194891de932f2ff91279e04bb
4.Transaction Hash:
0xe4313a9473518e7cfaddd2880e687cdde2dd8666209de2674d97b5bcb48719dc
5.

plz help me

[Fly3r]

Not found. Neither on etherscan nor bscscan

[iamdeadlyz]

Hi @Alijj,

To clarify, your AION coins are already in your wallet: Aion | Explorer

Please re-import your wallet by following this guide:

1024×1024 63.2 KB

Why do I need to Re-Import my Wallet? Here are some scenarios that require this step: Coins or Tokens are not showing properly on the wallet. Balance is not accurate. Transactions list is showing Pending items but nothing is pending on Blockchain explorer. Some transactions are not listed, but shows fine on the Blockchain explorer. Unable to Send or Swap/Exchange on Built-In DEX. Switching over to the Beta version of Trust Wallet app. Other issues that require a restore of your wallet. Ho…

[mahdi1366]

I have the same issue but found the answer in article 29966 [My Incoming Transaction Is Not Showing]

It looks like an internal transaction.

But my question is how to return or retrieve the fund? I know it’s SAFU, but then what?!

[iamdeadlyz]

Hi @mahdi1366, for internal transactions, you can simply send out your crypto since it’s already in your wallet.

[mahdi1366]

Thanks, yes I could transfer it back, though it’s weird.

Is the issue only with Aion or some other coins as well?

[iamdeadlyz]

It’s not an issue. It is intended as the app was not programmed to view and display internal transactions.

[behnam2021]

For two days I have not been able to see my Aion on my Trust wallet. I have read the above written message and not understand whatsoever .
Could you clearly explain how I can transfer my Aion from Trust wallet.
I still can not see although it seems that it is available on my wallet .
Please help me

[iamdeadlyz]

Hi @behnam2021,

To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
2. AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
3. Transaction hash or link
4. Further details about your issue (please explain what you were trying to do)
5. Screenshots of the wallet (including errors or missing balance)

[orbit8]

Dear Iamdeadlyz,
I transfered Aion from binance to trust walle

t but my asset is not show in the wallet.

[iamdeadlyz]

Please send your AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

[orbit8]

Dear friend,
Please find my AION wallet address here.
Thanks in advance

[iamdeadlyz]

Thanks for uploading the screenshot.

Please use WiFi with a strong internet connection instead of mobile data for the app to display the correct balance. If it won’t work, use VPN as well.

[orbit8]

My dear friend as you see here I used wifi with vpn connection but The problem presist. I selected german and usa also but it didnt make any changes.and in the last I changed my vpn provider but …

[iamdeadlyz]

Have you tried to re-install the app? If no, please do. Make sure you have a backup of your recovery phrase so you can import it later.

[Sinasony]

I have the same problem
Received aion in my wallet but balance not shown

Transaction hash:
0xd0a5792425dde3461927e3c4f9bd04b277278a7a100c21b0677fe9f3191d704b

[iamdeadlyz]

Hi @Sinasony,

To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
2. AION wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
3. Screenshots of the wallet (including errors or missing balance)

[Sinasony]

Trust wallet version 5.19 ios

Aion wallet address:
0xa0b1362d33e5b54d3cc2c124a7ec5e87fde4a86a512fff54ef886b3a3738d129

[iamdeadlyz]

Please try a full reinstall of the app.
Make sure you have a backup before you proceed.

How to Backup a Multi-Coin Wallet

How to Get the Recovery Phrase Attention! It is always necessary to do backups. Your recovery phrases are the keys to your wallet. If you lose your recovery phrase then you will lose access to your wallet. With this guide, you should be able to gain access and make a backup of your recovery phrases. Step 1 - Launch Trust Wallet Open Trust Wallet and then tap on Settings. [image] Step 2 - Access Wallets In the Settings screen, you will find here Wallets. Tap on it to display the wa…

Uninstall and then reinstall your app.
Follow this guide to restore your wallet.

How to Restore a Multi-Coin Wallet

How to Restore a Multi-Coin Wallet What is a Recovery Phrase? Trust Wallet uses an industry standard for protecting your Private Keys. We are utilizing a 12-word Recovery Phrase for better security and convenience of managing multiple assets. The private key for every coin and token that is supported by the wallet is derived from this Recovery Phrase. As soon as you start creating a wallet, you will be presented by the 12-word Recovery Phrase. Important! Download Trust Wallet only from …

Then check the balance again.

If it won’t work, try to use a VPN then refresh the balance.

[Mamadoo]

I have the same problem

Aion address
0xa08fc811eef5af7ff9ada01ca8a7125d9366930460069b663936196e6872ff43

Hash
0x37cfe3524f5a262b360e46190fab3a39bc9ccb6e464e6de7a7fd00ae4a53bf1e