Sent ETH to shakepay ( Canadá)

Hey guys … I sent ETH to shakepay ( Canadá) … i spoke with them but for some reason they are not able to see my withdrawal. I was wondering if you guys have an idea what to do … thanks

Hi @fvillaxi,

Please give them the transaction link as well so they can investigate the issue.

I sent peg ethereum binance to my Shakepay wallet and Shakepay does not accept Bep20 and this wallet does not have a recovery key or phrase code I have no solution to recover the
amount can you help me please? the hash transaction number is 0xb21913c0aa9fd8a3150c34af6ae8dcdf511db0e8d7ab9eb6cb55a504b6e8fd46

Hello @manu1900 unfortunately, confirmed transactions can’t be reversed or cancelled. Please contact the customer support of ShakePay so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.