Sent tokens from Polygon are not appearing

Support & Feedback English
1

Earlier today I sent CRV and SUSHI to the address Trustwallet gave me for “receiving” these tokens.

My Trustwallet address begins with an 0xbd.

I sent the tokens from Metamask, Polygon network.

If I look at the transaction hash in Metamask, it shows that the transactions were successful, and that the tokens were sent to the “To” address.

But the tokens are not showing up. I tried adding TrustWallet to my metamask “address book” but this did not help.

I also deleted Trustwallet and re-imported it. This did not help.

Please let me know if I should post the transaction hashes.

Thanks!

2

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

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3

Thank you.

Version: 6.8 (681)

Wallet Address:

IMG_0434
IMG_0434640×1136 82.9 KB

Transaction Hashes:

0x6b07d2f9c99f5c309b4ac58517237150c09ad8f66df70c8eb4f8aea418e71bab

0xf5adfb83b5834fd679c4e248d08366181533773d73c37acb2000e2cdae711138

Wallet Screenshots showing zero balances:

IMG_0437.PNG
IMG_0437.PNG640×1136 99.8 KB

IMG_0436
IMG_0436640×1136 145 KB

IMG_0438
IMG_0438640×1136 109 KB

If you’d like I can also send a transaction history of my MetaMask wallet. This is the address for it:
0xDce3A053024ccacEe929DE480De9A82949ec67A4

Thank you!

4

Hello @macon, can you disable those by swiping right and add manually as a custom token again using these:

For SushiToken
Network: Polygon
Contract: 0x0b3f868e0be5597d5db7feb59e1cadbb0fdda50a
Decimals: 18

For CRV
Network: Polygon
Contract: 0x172370d5cd63279efa6d502dab29171933a610af
Decimals: 18

5

Hi, thank you. CRV appeared simply after swiping right, and SUSHI appeared after I went to “Manage” and saw that I had not turned on SUSHI Polygon.

SUSHI is fine, and shows the $ value. However CRV is appears like this, without a dollar value. Perhaps I need to send it to a bridge?

IMG_0439
IMG_0439640×1136 165 KB

6

Trust wallet takes price information from popular sites like CoinmarketCap. The Trust app will show what CMC shows. Such price difference or not showing value happens when that token/coin has low trading volume to get trust score on CoinmarketCap or their active pairs aren’t listed.

Read more :

7

I’m having a similar problem. I withdrew polygon from an exchange to my trust wallet. Do I need to provide screenshots as well to receive assistance?

8

Hello @jnewb11
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

9

I’m having the same issue. I tried removing and re importing my wallet, still no tokens showing for matic

10

Hello @jww
Please provide the same info as requested in my above comment

11

Here’s the transaction hash: 0x677705612124865a7b199e8bcd19e1259117b8b14eb52272af931e90547c7971

Screenshot_20211116-045204_Trust Wallet
Screenshot_20211116-045204_Trust Wallet1080×2280 53.6 KB

Screenshot_20211116-045131_Trust Wallet
Screenshot_20211116-045131_Trust Wallet1080×2280 43.9 KB

Screenshot_20211114-083322_Trust Wallet (1)
Screenshot_20211114-083322_Trust Wallet (1)1080×2280 76.4 KB

Thank you for your assistance.

12

Hello @jnewb11, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Ethereum
Contract: 0x7d1afa7b718fb893db30a3abc0cfc608aacfebb0
Decimals: 18

13

Thank you so much! I see the correct balance now. You’ve been a big help and thank you for giving me a good experience with Trust wallet. :grin:

14

I sent Polygon to trust wallet but never received the coins. Transaction shows complete on blockchain. I think all the information you need should be included. Please help me out

Transaction hash - 0x156f3748610f516f89de252600a30b94e2702b1187c1d7343f72e38282f1e4ae

From - 0x92bd876319b474588a30b815f3e61d872305538f

To trust wallet - 0x14cCe7d2096ABf202FAa321DdC3431d81A38696e

15

Hello @Davcrypto
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search MATIC and enable the one with ERC20.

16

Thanks so much. That was my test transaction and it was stressing me out that it didn’t show up.

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