Shiba Inu from Binance to Trust wallet not received

Hi. I sent SHIB from Binance to trust wallet and it doesn’t show. I used the BSC network for lower fees. It’s been a week since I submitted a ticket and I haven’t received a response. Has anyone faced the same issue, I would appreciate some help please. Need urgent help!!!

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Hello @Fatimahh To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Hello, i have same problem. SHIBA withdrawn from binance but not arrived in trust wallet. Did you get any solution for this problem?

Hello @sainijassisingh To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)