Smartchain not received on Crypto.com

Hello, i sent smart chain to my Crypto com but still haven’t received it

I think I should of converted to BNB first, trust wallet shows success but been over 19 hours not received.

Transaction
0x2a70be4c3a3a75b659e7486de440c5739ca80296376cb7590f15dbae95370856

Recipent
0xfb896b8080e9d753b3970ab2ffa9cf28cba08c5f

Any ideas??

Please contact the customer support of Crypto.com so they can assist you with the deposit issue. If they are not willing to recover or credit it, then, unfortunately, you may consider it as lost. Triple-check next time before transacting.

Hello,
I sent smartchain to bnb adress. Did the mnemonic code and created wallet but there si zero smartchains… Can you help me please?

To better assist, can you provide us the following information:

Trust Wallet app version

Crypto address

Transaction ID (if you have any)

Details about your issue

Screenshots of the wallet (errors, if any