Solana balance not shown and cant unstake

Both my solana available unstaked balance and staked balance not showing. In setting preference node disabled / enabled couple of times. After doing that sometimes staked amount shows but does not show available unstaked balance. How can i unstake my solana?

16 Likes

I also need help with this too please.

My solana balance is showing 0 after staking.

Any help?

5 Likes

I have this problem too :pleading_face:
I need help please my Solana balance is 0 :pray: :pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray::pray:

4 Likes

i have the same issue since Friday. Many people seem to have the same problem

3 Likes

I have this problem too :pleading_face:
I need help please my Solana balance is 0.

Help me solve this problem please

4 Likes

Hello all,

Our engineers are still working on Solana issue. I will update you once issue is fixed.

Sorry for inconvenience.

6 Likes

I also have exactly the same problem.

If it helps, with troubleshooting this, occasionally my unstaked balance appears and is available to be sent.

Sometimes my SOL balance appears as 0.

Sometimes it appears as my unstaked amount, which is available to be sent.

Sometimes it appears as my staked amount, which is always unavailable for either unstaking or sending.

No matter what my balance appears as, when I tap into ‘staking’. My staked amount always reads as 0.

I have tried checking and unchecking the Nodes.

Sometimes this works, in as much as my full balance appears for a few mins, although I am still unable to see my staked balance from the ‘stake’ menu, or unstake. And sometimes it doesn’t work and my balance continues to appear as 0 or as the unstaked amount.

The whole thing seems to be fairly random.

If anybody has any solutions, please help!

2 Likes

@Piface refer to my reply above, our devs are working on it. It will be fixed soon.

3 Likes

Same problem here.
this morning balance was showing zero and I could not unstake my Solana due to a strange error, right now the Solana Tab totally disappeared.
can somebody help us?

1 Like

Masha Allah :heart::+1::grinning:
My Solana balance is appear again after updating my trust wallet app, I’m recommending you to do the same may be you will get yours appear too.

Hello, Solana balance is 0, I have 12.03 Solana units in Trust Wallet, but it shows zero balance, what should I do?

Hi @FrancescoFF @pejmank,

The engineering team is aware of this issue and they are working on a fix. You can double-check by using a Solana blockchain explorers: https://solana.fm/ & https://solanabeach.io/. You should see your balance there.

A banner was put in place as well.

Locking this thread so anyone can see the response about this issue.

Thank you for your patience!

----
Heads up! Please be informed that we will never ask for your seed phrase; talk to you via WhatsApp, Telegram, or other platforms. Also, we will not request fees or payments to provide you with access to your funds. Be vigilant against scammers and impersonators, and report them to us immediately. Stay SAFU!
/// The official support email address is: [email protected]
----

2 Likes