support via tickets doesn't work

I have problems with swapping, tried to get help, but robot doesn’t give any working advice, issued a ticket for human support, no answer in 48 hours, just got a response stating my ticket is closed and they hope my issue has been resolved. Did this several times, same outcome. Ho can I get help from a support team member?


@oikino Please ensure you do not open multiple tickets.
Just open one and kindly wait for a response.


Keep patients that will solve your problem. Soon you will get response.