Supposedly to receive USDT

Support & Feedback English
1

Hi Alan ,
I also have same problem. Supposedly to receive USDT but its not in my wallet yet.
Upon emailing the support team they ask what you said here and still despite sending the the data and screenshots, the support team keep sending me this same email :point_down:

If you still need assistance, please provide us the following information:

  1. Trust Wallet app version (go to the Settings>About, send a screenshot)

  2. Your Crypto address (tap on Receive, send a screenshot of the QR code)

  3. Screenshot of the wallet

Providing complete and accurate information will help us in assisting you.

AND NOTHING MORE!!!

2

Hello @leadingsword To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

Thanks for the respond here are tge details and the screen shots;

I have activated Tether Wallet on BEP20 in my trust wallet and 1032.71USDT was sent from Hotbit, to my wallet with this link

coin=20000714&address=0x44b46D950b40060E56B04581D7f985bD3f7Fb151&token_id=0x55d398326f99059fF775485246999027B3197955

the Txid is
0xaacecccabe6e696d7a277b80a086d2bd740290f9c1e0d3b1da98d04bff7eec05

yet i have not received the USDT. i would like to know why the amount has not been deposited into my wallet yet?

Screenshot_20211120-144859_Trust Wallet
Screenshot_20211120-144859_Trust Wallet1080×2340 130 KB

Screenshot_20211120-144836_Trust Wallet
Screenshot_20211120-144836_Trust Wallet1080×2340 116 KB

Screenshot_20211122-013402_Trust Wallet
Screenshot_20211122-013402_Trust Wallet1080×2340 171 KB

IMG-20211119-WA0026
IMG-20211119-WA0026485×1080 14.8 KB

4

@leadingsword you withdraw your funds directly to USDT smart contract (0x55d398326f99059ff775485246999027b3197955) not your Trust wallet address.

Check your last screenshot you can see the receiver address is 0x55d398326f99059ff775485246999027b3197955.

5

I see your point.
The sender might have thought this is the wallet address!!!
Is there any way i can recieve or retrieve the amount?!

6

@leadingsword I don’t think so. Funds sent directly to contract address usually lost. Try to contact sender platform, otherwise you may consider it lost.

1 Like