Hi Alan ,
I also have same problem. Supposedly to receive USDT but its not in my wallet yet.
Upon emailing the support team they ask what you said here and still despite sending the the data and screenshots, the support team keep sending me this same email
If you still need assistance, please provide us the following information:
Trust Wallet app version (go to the Settings>About, send a screenshot)
Your Crypto address (tap on Receive, send a screenshot of the QR code)
Screenshot of the wallet
Providing complete and accurate information will help us in assisting you.
AND NOTHING MORE!!!
Hello @leadingsword To better assist, please send the following information:
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)
Thanks for the respond here are tge details and the screen shots;
I have activated Tether Wallet on BEP20 in my trust wallet and 1032.71USDT was sent from Hotbit, to my wallet with this link
the Txid is
yet i have not received the USDT. i would like to know why the amount has not been deposited into my wallet yet?
@leadingsword you withdraw your funds directly to USDT smart contract (0x55d398326f99059ff775485246999027b3197955) not your Trust wallet address.
Check your last screenshot you can see the receiver address is 0x55d398326f99059ff775485246999027b3197955.
I see your point.
The sender might have thought this is the wallet address!!!
Is there any way i can recieve or retrieve the amount?!
@leadingsword I don’t think so. Funds sent directly to contract address usually lost. Try to contact sender platform, otherwise you may consider it lost.