Swap Success - No Funds?

Support & Feedback English
1

Hello, I Swapped 0.639BNB And Never Received my SmartChain Swap.

Looking At Transaction History It Said It Was Success On The CrossChain Transfer Out But No Such Luck.

CEE2BBE80B90C0EA8C8549B812D1690C98B72387886B8F4CAE464701A33E6147
https://www.bscscan.com/tx/0xc9e6644f43149265f20006faaa2a2c24139346309aefb50e135dd14dda134977

Let Me Know What I Can Do.

Thanks

3

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Further details about your issue (please explain what you were trying to do)

  4. Screenshots of the wallet (including errors or missing balance)

4

Version 5.25 (52510)

BNB: bnb1x7hlp3cfdrwnqtkvdv9ttnnc3tu4v3zxc7xlu6

SmartChain 0xc17Fcd74e4d53AFFdcd0AB16Ba0008d1732F64C3

Swapping BNB for Smart Chain Using The Swap Feature

193156676_957470248378545_2872649730920143612_n
193156676_957470248378545_2872649730920143612_n946×2048 159 KB

192562688_160459912729050_5291821026956974618_n
192562688_160459912729050_5291821026956974618_n946×2048 102 KB

5

@Demezz your smart chain address has already been credited with BNB. Can you screenshot your Bnb balance?

image
image1242×2359 267 KB

6

thanks! it said successful about an hour ago, and multiple times i’ve shut down the app, and reloaded it.

checked my balance on explorer and nothing.

and just this instant it went through.

THANKS!