The transfer has not come to my bag

Hello, I transferred 700 Phantom currencies from an exchange office, but it has not been transferred to Volt Trust. Please help me, God, we have it all.

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Hello @Hosseinjam To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

0xff08e45dd627913be60534795494f3696cbd45086a22835e2967c6e6283fe3b1هش

I wanted to transfer the currency from an exchange office to Volt, but it did not come to Volt

لطفاً کمکم کنید توروخدا کمکم کنید :pray: من زندگیم اینه من از دستم کاری بر نمیاد

I have the same problem, I transferred phantom currency from the exchange, but it didn’t arrive, please help me.

@Farshidshz To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

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I have withdraw 665306.1 HERA on 2022-07-14 22:22:53Z to 0xD943A5f7c0FFD16E05069e6981C981F7B9D886ba But till today I have not received the tokens… pls I beg you to check and resolve this issue

Hello @Mahmood7325
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x7a7A3Ad9786b3F6132E97ff42f4ca67E1e3Ba54b
Decimals: 18

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