The wallet won't synchronize

Support & Feedback English
1

After an Update of the wallet, the wallet won’t synchronize.
How do I procede?

1 Like
2

Hello @arnego2 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

Hi there
Version 6.13

photo_2022-07-08_07-51-54
photo_2022-07-08_07-51-54480×854 42.3 KB

Import of the walltet was OK just no transactions no coins

Screenshot 2022-07-08 at 07-58-16
Screenshot 2022-07-08 at 07-58-16746×358 18.6 KB

4

@arnego2 send all details asked above please. Include wallet address and transaction hash in plain text.

5

there is no transaction,

photo_2022-07-08_07-51-54
photo_2022-07-08_07-51-54480×854 22.9 KB

The app did an update and no coin is in the wallet.

7

ok

send all details asked above please. Include wallet address and transaction hash in plain text.

ltc1qsgqtqc7dhrhlwqf7v54pc75mpaqnr68aam8m6a

here we go,
thx

8

@arnego2 try to use VPN and refresh your wallet, if problem persists try to reimport your wallet, here’s guide: How to Re-Import your Wallet

1 Like
9

I did that

reinstall-trustw
reinstall-trustw480×854 29.9 KB

Reinstalled with VPN, same results.
I followed also that instructions and no luck.

10

so far no answer and no help from support either.
Still working on the solution?