Token not received hub to trustwallet

Hi
I transfered from coinary hub to trustwallet but i didn’t receive the transfered token but it was reflected into bsscan, this case happened also 30days ago and it happened again last 2 days so i decided to report it into you. Can someone help me regarding with my problem? thank you

Hello @iamyahj30 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

1 Like

hi already solved my problem thank you for answering i really appreciate it

Como você fez para resolver? Estou com um problema parecido transferi BNB para trust e não recebi
App versão 6.8 (681)

bnb1nj6c3332zn353cel9n6h6lk2mdxvu68f02hnqr

B2EA3CDAE15B2933E680D16BED2189B6135D9A48C89B11E4AB8B03A3C5AC34D9