Token success in swap but not transferred to trust wallet

Nitramtreb · November 15, 2021, 5:36am

I swapped some tokens to bnb in pancakeswap the swap was successful swapped to wrapped bnb nothing shows in the trust wallet

AB_10 · November 15, 2021, 12:10pm

I have the same problem
I swapped some tokens to bnb in pancakeswap the swap was successful swapped to wrapped bnb nothing shows in the trust wallet

Alan47 · November 15, 2021, 1:42pm

Hello @AB_10 To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)

CL6543 · November 16, 2021, 3:44am

Hey I have the same issue, please help me retrieve my bnb. I somehow cannot figure out how to get it back

Moose3D · November 16, 2021, 3:45am

i got a similar issue, I’ve been trust wallet for a pretty long while and never had this issue nor do i know to solve it.

i tried to trade my Saitama inu for kishu Inu, and as far as i saw the transaction was a success. Eth was withdrawn from my account to pay the fees, but nothing swapped. i still have my original Saitama tokens, no kishu tokens, but my wallet was still charged eth, so that’s gone and nothing happened…

Alan47 · November 16, 2021, 4:09am

@Moose3D @CL6543 To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)

Rockgod711 · January 12, 2022, 5:41am

So what was the resolution here? I have the same issue when I try to swap any tokens to BNB in Pancake swap. Shows transaction successful but transfer does not complete in Smart wallet.

JennyMillan · January 12, 2022, 5:42am

@Rockgod711
To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
Transaction hash or link (if you have any, please copy and paste)
Screenshots of the wallet (including errors or missing balance)

Rockgod711 · January 12, 2022, 4:43pm

Hi Jenny,
I have tried to swap several coins from Pancakeswap to Trust Wallet. I have included the example for DGA. Per the YouTube videos I have watched: I swap DGA for BNB in Pancakeswap, enable coins and swap. I am sent to Trust Wallet to confirm the transaction, the transaction completes- but the coins do no transfer to BNB in Trust Wallet. The coins remain in Trust Wallet untouched.

Thanks

JennyMillan · January 12, 2022, 4:43pm

@Rockgod711
When swapping tokens for the first time, you have to approve it first to be spendable. And, that is what you did just now.

Since you are done approving the token, you need to enter the amount that you want to exchange then press the swap button.

All in all, you will confirm two transactions: approve and swap

NB: Both token approval and swapping transactions needs gas fees.