Tokens sent 30 days ago

Hey bro. How are tou? I sent my token from exchange to wallet but didn’t receive them in 30 days. Transaction is successful but nothing in my wallet. Do you know what should I do ?

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Hello @moamirom To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Please…how to return the forgotten phrase?
Because I forgot the phrase whether assets can come back again

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Hello @Jonminan sorry for that, but nothing can be done from our side. We don’t store user informations. Read more here: Lost Recovery Phrase or Private Key

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Is it safe to send all this information you are asking here? don’t think so mate

@moamirom have you checked if the address is correct?
Also is the that particular token support by trust wallet. All this you have to make sure of.