Transaction confirm to wrong address

Support & Feedback English
1

I transferred twt to my roqqu account from trust wallet, It confirms it but it not my address it was sent to even when I had confirmed before executing the transaction. It 22 hrs now as of now and I have not seen or received the token (twt) but when I checked the transaction it shows my address and another address pls help

2

Hello @James12 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

Uploading: Screenshot_20211031_183827_com.wallet.crypto.trustapp.jpg…

Wallet address 0xF0774a7Ab943BC8ca5CDC4489577cA3B0460bdd4

Transaction hash https://bscscan.com/tx/0x6ec6ebf2a22eeeb705f2e033ab642b453662999cc1e61c9bacd7aff0e96e04cc

I was transferring twt to another wallet but it never got there

Screenshot_20211031_184901_com.wallet.crypto.trustapp
Screenshot_20211031_184901_com.wallet.crypto.trustapp1080×2340 127 KB

Screenshot_20211031_184859_com.wallet.crypto.trustapp
Screenshot_20211031_184859_com.wallet.crypto.trustapp1080×2340 156 KB

4

@James12 Please contact the customer support of Roqqu so they can assist you with the deposit issue.