Transaction History not showing

Support & Feedback English
21

Hey @JennyMillan I’m having a similar issue with my wallet being empty after having to reinstall Trustwallet app, it is the correct phrase and there is no error but my coins are not showing?

22

Hello @Michaelarms1993
If the addresses don’t contain your funds, there could be number of reasons:
1 This is a completely different wallet, make sure you imported the correct one.
2 You have restored the wrong recovery phrases. Every recovery phrase has its own unique Multi-Coin wallet addresses. You need to find the correct set of words to recover your wallet. We do not have a record of these recovery phrases.

23

Hey @JennyMillan I have imported the correct one as it’s the only one I have. I have transaction history on BScan which I could link. The last transactions were me less than 24hrs ago. Is there any known faults at the minute?

24

@Michaelarms1993
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

25

Hey @JennyMillan so I have attached the screenshot of the current address. Before I uninstalled the Trust wallet app, was I supposed to export the data first?

This is the wallet address I have which shows my coins. If this is different does it mean I’ve been hacked?

0x14666fec509605066492F3f74f1d3be353a118E2

Screenshot_20211216-220003_Trust Wallet
Screenshot_20211216-220003_Trust Wallet1440×3040 112 KB

Screenshot_20211216-215935_Trust Wallet
Screenshot_20211216-215935_Trust Wallet1440×3040 197 KB

26

@Michaelarms1993
No you were not hacked, you only need to find the correct recovery words for that wallet.

27

@JennyMillan I have the recovery phrase in the order that I viewed on my phone. Is the phrase sensitive to spacing at the start or end of the phrase?

29

I know my EOS tokens in my wallet but the Trons dosen’t.

TBupG9GKs2NybwHG49EjgHV2FMLvrgLGGX

be96b75d4d65ff203b5ef10194149ead5ef2234c60cf07c1ecda828b18942af3

31

I have the same problem. I installed Trust wallet on a second device using the correct pass phrase. I double checked that the token addresses match. I can open the wallet on either device but the transaction history only shows on the original device. It appears that the second installation is not syncing with the blockchain explorer. Hope you get this fixed.

1 Like