Transfer bnb to trustwallet.. the status completed but the wallet still 0

I have transfered BNB to trustwallet.
The status is completed, but in the wallet is still 0.
What’s the problem?
Can somebody give me an advice?


To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

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I have the same problem and I will send the information you need.
Thank you,

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I took screenshot but it didn’t let me send
Please advice me what to do

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Thank you for helping me

Hello @jansen1880
Can you try to import your wallet on another device or use a VPN

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I’m sorry, this is the right transaction that didn’t arrive to my wallet. I should have LAZIO FAN TOKEN. I transfer BNB to LAZIO but I didn’t get any yet. Please help me.


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This is the transfer I did from BNB to LAZIO


Lost my money while transferring from smart to bnb,

Please assist getting back my money

In this picture you can see the receipt address on my binance wallet


Hello @Hanyz1987
Please send the screenshot as a media and not a link.

How to send it as a media? I tried but it didn’t let me. Is there any email address I can send the screenshot?

The first picture is wrong, please see all pictures except the first one, thank you

I see the photo screen shot that you share, it need 2 days 19 hours waiting…
Am I right, fren?
Until now, my wallet allready 2 days…
Must I wait again?
I try to open the web you give me but I write down my txid there’s no that id because I not use Binance to transfer…

I have tried with the other device but It can’t also…
I will try with activated VPN.
My friend in the same country and city doesn’t need to use vpn.
Or Am I must wait a few day again like @Hanyz1987 need 2 days 19 hours…

As you see, I sent BNB from my trust wallet to LAZIO FAN TOKEN receiving address on my binance wallet

Hello @Hanyz1987
You didn’t make a swap but you sent directly to the Lazio token address

So if we want to transfer back to Binance ar the other application, we must swab back to BNB which yellow colour :question: