Transferred ATOM to Trust wallet

Support & Feedback English
1

I also need help, please
I transferred kava into TW, it worked.
Then transferred Tezos and it worked.
I then transferred ATOM. After 24 hours it hasn’t come through.

Can someone please help.

Wallet transferred from on coin spot.
Txid F48A0AD0C7A615DF9AEDF2D86496D3C9C6DA8B0B87D3C06F2873A880F2AE14EB

Wallet transferred to on TW.
cosmos1g4h9v7pj20nmsn9u4xu4val5tx96wfgp0ql2q8

2

Hello @Wombat84 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

1 Like
3

Screenshot_20211109-224251_Samsung Internet
Screenshot_20211109-224251_Samsung Internet1080×2280 182 KB

4

I was trying to send ATOM from my coinspot wallet to my trust wallet.

I managed to successfully transfer two other coins mins before with no issues.

The coinspot wallet and email says the transfer was completed.

I double checked the address aligned and them seem to be correct.

It has now been 36 hours and my ATOM is still not showing in my trust wallet.

Thanks for assisting Alan.

5

Screenshot_20211109-223151_Trust Wallet
Screenshot_20211109-223151_Trust Wallet1080×2280 131 KB

6

Screenshot_20211110-100730_Trust Wallet
Screenshot_20211110-100730_Trust Wallet1080×2280 126 KB

7

@Wombat84 this transaction is invalid or transaction didn’t broadcasted to blockchain. Also your address has no any transaction history.

Contact sender/coinspot for support on this issue.

1 Like
8

Thank you very much for looking into this Alan. Coinspot confirmed what you said and fixed the problem.
Much appreciated.