Transferred cash from Trustwallet to Binance, but I'm not yet credited

Support & Feedback English
1

Hi, I’ve kind of got the same issue although i transferred cash from Trustwallet to Binance. It’s been 2 days and its not showing in my Binance app but showing completed on Trust wallet. I’m scared ive lost it

2

Hello @mint5533,

Please contact the customer support of Binance so they can check the deposit issue.

3

They never get back to me sadly :frowning: I don’t know what to do I’m £100 out of pocket

4

I see. Sorry to hear about that. You should wait for them to respond since they have your cryptos.

Though, let’s just double-check as well…
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. “Cash” wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link