Transferred coins from Binance but it’s not appearing in my wallet

Support & Feedback English
4

I am also having similar issue. I can see that I received the tokens but coin balance is still 0. I reinstalled the app as well and still the same issue. Below are details, thanks!

Public address: 0x154cD9a12D827c31f2d84c3E8292396921Eec4ee

Hash number: 0x5f24760ca3464dea2991ad1000d58701200640e86eb0ba73ef847ec91a84dbf9

App version: 5.8 (586)

5

Hi,
This public address on Ethereum or Binance smart chain wallet does not have any transaction. Please specify the coin or chain if it on another chain otherwise please recheck information provided

Ethereum chain wallet

Binance Smart Chain

6

This is for theta token.

7

@iamdeadlyz - You are needed here. I have tried adding view only Theta wallet but the balance doesn’t show.

8
9

Which network? Ethereum or Binance smart chain?
Try this as well

10

Thanks. This is for theta token. I have already tried to re-import wallet. Still the same issue.

11

Theta is a coin, not a token

12

Yes, it appears so (since it has it’s own blockchain?). Though they call it theta token.

13

Hi , I am having a huge issue with this wallet. I transferred theta to trust Wallet. It shows that the transaction has been received but the coins aren’t appearing in my account. Is this wallet a scam ? They took my hard earned money . Please help.

14

Hello @Tadeosun,

To better assist, please provide us the following information:

  1. Trust Wallet app version (go to settings and press “About”)
  2. Crypto address
  3. Transaction ID (if you have any)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors, if any)

For your information, we do not have the ability to control your funds. The Trust Wallet app is a non-custodial wallet. You have full ownership over your cryptos, so we can’t “scam” you.

15

Hi @iamdeadlyz, can you please help with theta issue. I transferred theta over to trust wallet about 1.5 days ago, I can see that I received the tokens, but coin balance is still 0. I have also already tried re-importing wallet, but still same issue. Details below:

  1. App version: 5.8 (586)
  2. Public address: 0x154cD9a12D827c31f2d84c3E8292396921Eec4ee
  3. Hash number: 0x5f24760ca3464dea2991ad1000d58701200640e86eb0ba73ef847ec91a84dbf9
  4. Transferred theta from okex to trust wallet
  5. Screenshot below
    theta1
    theta11080×2339 72.9 KB
    theta2
    theta21080×2339 87.8 KB
16

Hello @Robstradamus,

Thanks for providing the requested details.

There are issues regarding the Theta node, hence the incorrect display of the balance. The dev team is already working on it. Also, there is nothing to worry about, funds are SAFU.

cc: @Tadeosun

17

Great, good to hear and thanks for the info.

1 Like
18

hello

I bought THETA and QKC currencies and the sending was successful and the details of transactions are registred,but it was not added to my wallet!
what’s the problem?

1 Like
21

cc: @Farshad0019972180

For QKC, please provide us the following information:

  1. Trust Wallet app version (go to settings and press “About”)
  2. Crypto address
  3. Transaction ID (if you have any)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors, if any)
23

Hi , I am having a huge issue with this wallet. I transferred theta to [[trust Wallet] . It shows that the transaction has been received but the tokens/balance aren’t appearing in my account. Please help.

hash number:0xef7f5c0b40cc0a44752e1bb3c8679b7da34fa8c06452545353d8b26067f7ed9d
recieve adress:0x9505005c37475E992dDe09cfE519a2485b455311
version:1.22.14

24

@Farshad0019972180
Please read my previous response about Theta:

For your QKC, please provide me the details as requested here:

25

QKC problem solved. just there is theta problem in isn’t appearing in my account.
thank you very much for your help

1 Like
26

Download the latest update in playstore… That wil solve that