Unable to receive despite successful transactions before

Support & Feedback English
1

I have sent tokens to my wallet many times before successfully. However, when a friend who tried to send a NFT to me, the transaction took a long time. Therefore, I sent some ETH to my wallet to double check the address. The send contract was successful but the ETH was never received.

Has there been cases before where a wallet is compromised that makes it not possible to receive tokens? For the record the ETH just never arrived but the my friend was able to cancel the NFT transaction. No funds have been lost/taken from the wallet and I was able to send funds to another wallet. Seed phrase have not been shared.

Thank you.

37 Likes
2

Hello @Sunrisesurfer
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

14 Likes
3

Thank you.

Receiving address:
0x9fCD30fBD3f11bCEbf184440B4458D5c4C4f2Bd4

Transaction hash:
8219e7954acb0e8d3c9eb3dad72fda4d0ebfa76404d50a2859012c561b7e18b0

Screenshot_20230705-231027
Screenshot_20230705-2310271080Ă—2220 150 KB

Screenshot_20230705-231005
Screenshot_20230705-2310051080Ă—2220 62.2 KB

8 Likes
4

Hello @Sunrisesurfer
This was your recent ETH transfer

and it was to this address 0xbF7888F1Be4d5C2D6CD27b048Ae335B132cA65aF

Do you recognise the transaction?

12 Likes
5

I don’t recognize this transaction……::::::.::::…,…::::::::::::::::;;;;;;:::::::::

6 Likes
6

Yes, I recognize it, I know this transaction worked but the one that I had mentioned previously did not. The ETH is currently lost. Thank you.

7 Likes
7

@Sunrisesurfer That transaction is not actually lost as you received the ETH here:

And then you already sent out here

7 Likes
8

Apologies for the confusion but I sent out similar amounts then I cleared out my wallet.

The 0.01 eth was never received in the 0x9fcd wallet. I know because I never received confirmation plus, I only did this because a friend tried to send a NFT to the same wallet and it never arrived.

I checked the actual amounts (because I thought maybe the confirmation didn’t occur) but the amount never arrived… Am I wrong? Thank you.

9 Likes
10

I sent ETH to from paxful to my trust wallet but it hasn’t appeard yet

9 Likes
11

Hello @Seunlexy30
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

6 Likes
13

I have transferred usdt from binance to my trust wallet (BNB bep20). My amount/transaction is showing in explorer but i could not get the amount in my trust wallet.
Transaction code is bnb13gepvfczcvemxlwr9dtm9thdtns8hcu44rkm5h
Trust wallet version is 7.27
Please help to get my money back

8 Likes
14

Hello @Umaircheema
You received USDT bep2.
You need to add as a custom token
Tap the toggle sign on the upper right of the main wallet screen, search for USDT, and enable the one with BEP2.
You can also follow this guide:

6 Likes
15

Thanks buddy, i have get my money. Now, i have another thing to do. I want to withdraw the amount from my trust wallet but there is am error occured. That i have not enough BNB balance to pay the transaction fees. Please help me in this regards

6 Likes
16

@Umaircheema You would need to have BEP2 BNB to send out.
It is the one with the yellow logo.

7 Likes
17

How can i convert USDT Bep2 to BNB BEP20. I tried swap and send receive but i could not do that.

6 Likes
18

@Umaircheema I do believe you can’t swap that pair.
What you can do is swap from USDT bep2 to BNB Beacon chain then swap from the BNB Beacon chain (also BNB bep2) to BNB bep20.

5 Likes
19

When i tried to swap usdt bep2 to bnb beacon chain. It shows “Not Available” please guide me further.

5 Likes
20

@Umaircheema You can’t swap that pair also for now then, you can try another pair or try sending to an Exchange like Binance then swap there.

4 Likes
21

i have also tried to send balance to binance but same error occured of low bnb balance.

6 Likes
22

@Umaircheema Please fund your wallet with BEP2 BNB as you’ll need that as gas fee.
Learn more here:

5 Likes