Unable to receive despite successful transactions before

Support & Feedback English
7

@Sunrisesurfer That transaction is not actually lost as you received the ETH here:

And then you already sent out here

7 Likes
8

Apologies for the confusion but I sent out similar amounts then I cleared out my wallet.

The 0.01 eth was never received in the 0x9fcd wallet. I know because I never received confirmation plus, I only did this because a friend tried to send a NFT to the same wallet and it never arrived.

I checked the actual amounts (because I thought maybe the confirmation didn’t occur) but the amount never arrived… Am I wrong? Thank you.

9 Likes
10

I sent ETH to from paxful to my trust wallet but it hasn’t appeard yet

9 Likes
11

Hello @Seunlexy30
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

6 Likes
13

I have transferred usdt from binance to my trust wallet (BNB bep20). My amount/transaction is showing in explorer but i could not get the amount in my trust wallet.
Transaction code is bnb13gepvfczcvemxlwr9dtm9thdtns8hcu44rkm5h
Trust wallet version is 7.27
Please help to get my money back

8 Likes
14

Hello @Umaircheema
You received USDT bep2.
You need to add as a custom token
Tap the toggle sign on the upper right of the main wallet screen, search for USDT, and enable the one with BEP2.
You can also follow this guide:

6 Likes
15

Thanks buddy, i have get my money. Now, i have another thing to do. I want to withdraw the amount from my trust wallet but there is am error occured. That i have not enough BNB balance to pay the transaction fees. Please help me in this regards

6 Likes
16

@Umaircheema You would need to have BEP2 BNB to send out.
It is the one with the yellow logo.

7 Likes
17

How can i convert USDT Bep2 to BNB BEP20. I tried swap and send receive but i could not do that.

6 Likes
18

@Umaircheema I do believe you can’t swap that pair.
What you can do is swap from USDT bep2 to BNB Beacon chain then swap from the BNB Beacon chain (also BNB bep2) to BNB bep20.

5 Likes
19

When i tried to swap usdt bep2 to bnb beacon chain. It shows “Not Available” please guide me further.

5 Likes
20

@Umaircheema You can’t swap that pair also for now then, you can try another pair or try sending to an Exchange like Binance then swap there.

4 Likes
21

i have also tried to send balance to binance but same error occured of low bnb balance.

6 Likes
22

@Umaircheema Please fund your wallet with BEP2 BNB as you’ll need that as gas fee.
Learn more here:

5 Likes
23

I diposit from anouther walet to trust walet but still not recive
Transaction number-0x9e813e30b7f3682d61de5c0ebd3e2ea2371f200b9872533c160bad418e3fce45

6 Likes
26

I didn’t receive 2 out of several transactions from binance to trustwallet.
Others arrived safe & sound.
Address is equal to the transactions that went through.
What could have gone wrong?

6 Likes
30

I also did a transaction but my wallet has never received it…i widthrew from world coin to trust wallet …i have seen the optimism address is ok but the funds are not showing up in the wallet …what might be the problem

5 Likes
34

I sent USDT(ERC 20) From my exchange but I never received the usdt in trust wallet.
The transfer was successful from the exchange but not received in trust wallet.
Blockchain id transaction-
0x13e0a94e25256896f979dfc98b6904831231df4e72555707e956401fb4ed3318

4 Likes
35

Hello @WrathGod
Your USDT was received and you only need to add it as a custom token.
Tap the toggle sign on the upper right of the main wallet screen, search for USDT, and enable the one with ERC20.
You can also follow this guide:

3 Likes
36

i transferred vet from binance to vechainthor walltet but didnt received it yet.
I was able to recover in trust wallet using private key.
But how can i get it back now in normal wallet … i dont want it in binance.
ANy help would be appreciated.

2 Likes