Unable to send ETH to another wallet


I have some issues with my trust wallet.

I tried 3 times in a row to send my ETH to my Portis wallet but Etherscan doesn’t recognize the address.

I’ve also some issues with exchanging some cryptocurrencies (ETH/BNB) into others.

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You can follow these steps to fix the Pending Transactions.
If you still need assistance, can you provide us the following information:

  1. Trust Wallet app version
  2. Crypto address
  3. Transaction ID (if you have any)
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Hello Zachzwei;

Thank you for the help you’re providing to me.

I don’t know which version my wallet is working on.

But I found the address: 0x1c56261F37B16910A364d61D9FfD04Cd6256123E

I tried to cancel the 3 pending transactions with no success.

Same message displayed any time I want to see the details: “Sorry. We are unable to locate this TnxHash”

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The version number can be found on Settings, then scroll down to About.

If you are not seeing details about the created pending transaction, you need to do a ReImport:

Please let us know if this works.

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Hello Andrew ;

Thanks again for ypor prompt response.

Here’s the version of my wallet: 1.7.150

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Please reimport your wallet. This will help you. We are preparing fix for this in next update. We are sorry for inconvenience.

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Hello Andrew;

I succeeded in reimporting my wallet.

My coins are saved!

Thank you very much Andrew for your assistance.

It was so easy, thanks to God!


This guide on reimporting wallet, has really helped me…I have now seen the essence of scrolling through the community for problems relating to what am experiencing…

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