Hallo,
I wanted to unstake my sol-tokens.
But it’s not possible.
I always get a message with an error.
The amount of my stake is there in my trustwallet but on
solanabeach it is not available.
My trustwallet-app is showing everything.
The amount of tokens and the balance.
How is that possible and what can I do?
My Trust Wallet app version 11.19.1(1179)
Sol Crypto wallet address:
HNJFMHey4g8jgXMZYsWNj5oAA6ky6sUE6N91bx4p9FKc
@Tobi
I followed your suggestion and submitted a ticket to the chatbot, which directed me to the SolScan website. I emailed them, and below is their response. Considering that this cryptocurrency is shown as having a balance and is valid in both Trust Wallet and on their website, please assist me with unstaking this cryptocurrency. Thank you very much for your cooperation and guidance.
[Solscan Support|Dec 13, 2024, 10:29 AM (1 day ago)
Hi Majid. vahdad,
Thank you for reaching out,
Solscan is a block explorer that scours and crawls over a blockchain for data and information just like how Google operates with the internet. As a free block explorer service, we can only provide and display information on transactions that occur within the blockchain.
We are not a wallet or exchange service provider, and as such:
We do not store your private keys
We do not process transactions nor do we have control over them
We cannot troubleshoot transaction failures
We cannot refund your transactions
Kindly reach out to your wallet service provider, exchanges, or contract owner for further support.
Best regards,
Team Solscan.]