Unauthorized transactions from my wallet

WesLeeD · October 27, 2021, 4:12am

Please let me know if you do. I got on it immediately and see the unauthorized transfers but I have no idea how to track them down. For now I got everything left out of there and have done everything support told me to do. They have programmers and are owned by Binance so I would think they are more than capable of retrieving my assets whether they cover with liquidity or the coins themselves I don’t care. But I am starting to get angry and like I am just being blown off

WesLeeD · October 27, 2021, 4:12am

Same EXACT thing ALL my ETH and SHIB gone! I have a ticket see the Transfers that I did not initiate and have tried everything … Sent them every thing they asked for. Tried deleting and restoring, linking to Uniswap, pancake swap… Nothing!!! 1/3 of my portfolio is just gone. Poof!!! I seriously hope they either cover my assets or recover them. Hopefully soon… I have not achieved my life changing wealth yet and the timing of this is absolutely sickening to say the least

Alan47 · October 27, 2021, 4:15am

Hello @WesLeeD To better assist, please send the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)

nahil545 · October 27, 2021, 7:56am

Dear,

My version is 2.7. Ethereum receiving adresse 0xeE07580ea357B63c7C8e004C28295f76239C0aed.

My transactions with my assets before: 0x01eebd4e5aad563ca025105f771808995f9c09f1

First there was a glitch of a bug for ethereum and saitama. After reinstalling the app all my funds showing zero balance. All my tokens are gone.

Sme0523 · October 27, 2021, 9:52am

Half of my coins are gone and some coins like tron and tether appeared. All my red floki , baby doge and other Smart chain tokens are gone since 8pm est last night. Some say the got there coins back. Can you fjx my account?

WesLeeD · October 27, 2021, 3:02pm

You got it Alan… Thank you so much! I will attach the screenshots in order you requested as best I can.

App Version 2.7 (pic 1)
ETH Address:

0xa670146Fa7d3E07051f0e0a392c6545eDdB3eB45 (pic 2)

SHIB address:

0xa670146Fa7d3E07051f0e0a392c6545eDdB3eB45 (pic 3)

Transaction Link&Hash #1 (ETH):

https://etherscan.io/tx/0x5ab42ab3222b6fba0147ff281983946fcb6e934cb648848015edcf19988e9bba

0xeaee4c198fdf1f6e4db1720eff0fb33a0551ae4538195a1850a0e1e6ec997ea9

Transaction Link&Hash #2 (SHIB):

https://etherscan.io/tx/0x5ab42ab3222b6fba0147ff281983946fcb6e934cb648848015edcf19988e9bba

0x5ab42ab3222b6fba0147ff281983946fcb6e934cb648848015edcf19988e9bba

Details:

I am just a HOLDler and all I ever do is maybe convert 1 coin to another to adjust my positions and that is it. Right before this happened I had swapped within the multi coin wallet some of my ETH into SHIB and a little SOL and that’s it. I do not use any of the Dapps or Dexes because I have been scratching and clawing my way up and early on, got scammed early on last year so I am extremely protective of my portfolio. As soon as my swaps were done, I went to sleep not a worry in the world because all I do is HODL and add to it. I don’t mess around and do not want to lose everything I have worked for. Not sure why or what made me wake up but I was about 30 mins too late and saw my portfolio was down approx $4000. I then figured out it was my entire ETH and SHIB that had been completely wiped out. The next thing I did was get everything left out of there and into my Coinbase account. I must have done that just in time , as I see a few people who have lost everything (makes me sick to see). It was around midnight here so I wasn’t really too with it but I knew I better get my BTC and SOL out of there. Then I started figuring happened, found the Transfers and tried to see if I could trace it somehow . however not being a programmer and still learning , I really struggle to understand code etc. so have no clue what I am looking at. In the morning first thing I started looking for how to contact support. I have tried to stay vigilant and joined the community and found out there are a lot of people who had the same exact thing happen as me. I have no idea how this could even happen. What else can I do?