USDT rec’d but not available

Support & Feedback English
1

To the best of my knowledge, transfer successful but balance not updating

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2

Please help , I need to receive these funds

Also updated trust wallet and rebooted. Deleted old wallet and restored from backup 2x

3

Hi @Jcoinz,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. USDT wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
4

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5

Thanks for providing the details.

Based on the transaction history, you already swapped your 399.051563 USDT to 0.188008806942617159 ETH. Tx: https://etherscan.io/tx/0xe403b763044cef8b41bff13fff5e3ddf94112ba88666a8260547bfd283a0b85d.

Be informed that it won’t show up as +0.188008806942617159 ETH in the transaction history of the app since it is an internal transaction. You can check here instead: https://etherscan.io/address/0xa85098b92a71e59b917c8c0e2e69b2e0fbc9a896#internaltx