Wallet and Stak amounts are not in sync

Support & Feedback English
23

@SKAN You should be able to upload a screenshot now

24

Hi @Tobi

a Ticket has been submitted for more than 6 days, with all screenshots through the app as instructed. Still nothing from the support team. Would you please advise?

Thank you

25

@SKAN If you received a ticket ID via mail, you can respond to that mail.

26

@Tobi I have opened a support ticket and provided all the details through my mobile app with all the needed screenshots. A confirmation email was received and provided the same information in my reply to that email thread.

Thank you fo your attention and support. Really appreciated.

1 Like
28

Hi @Tobi I used the ticket from Feb 22nd. No reply up till today. I appreciate any feedback or information you may provide.

Thank you

29

@SKAN If you received a response with a ticket ID, you can respond back to the mail.

30

Thanks, @Tobi I did respond to that email containing the ticket ID. Is that a normal delay?

31

@SKAN Please wait patiently for a response from support.