Wallet at 0 even with confirmed transfer

i transferred over a little over 500 dollars in bitcoin this morning and while I see the complete transactions my wallet still says 0. I have done everything that the support threads say to do and nothing I have also submitted a ticket with no answer as well. I just don’t know what to do

my receive address


and the transaction




@Sibbietiggy you already transferred out your funds to another address, here’s transaction: Bitcoin / Transaction / a8198866e323fe29866c4d7843f6fdbfc1f5a86b14714902a6adfb47df67c19b — Blockchair

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I have same problem… How to fix it? Can you help me please

My transfer was complete but my wallet still 0

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