WHATS GOING ON WITH SIMPLEX

I bought Smart Chain BNB worth USD$ 500 from simplex 48 hours ago, received confirmation that the transaction was approved 32 hours ago, but up to now, I have received nothing in my wallet. I have created about three tickets now notifying them about my missing crypto, but all I get in reply is a generic system email that tells me to check my wallet. VERY FRUSTRATED. Anyone had luck with simplex, and how long did it take to get your coins?

My wallet address is: 0xA197f215ee82f59da08d754C20868181098E0C78

Thanks!

I also pur hated at $500 and have not received anything in my wallet. What is going on …

Apologies for the inconvenience, @Protectpro
Please reach out to the 3rd party crypto provider for immediate assistance.
https://community.trustwallet.com/t/list-of-cryptocurrency-providers/532