When I select a token, the application disappears

maxdj10010 · February 22, 2021, 3:30pm

Ethereum Classic. When I select a token, the application disappears. Most of the other tokens also close the app. Only BNB does not close the app.

iamdeadlyz · February 23, 2021, 2:37am

Hi @maxdj10010,

To better assist, please provide us the following information:

Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Video recording of the issue (you can upload it via Google drive then share the viewing link here)

maxdj10010 · February 23, 2021, 5:32am

No1

iamdeadlyz · February 23, 2021, 6:25am

Thank you for providing the requested information. This issue is now relayed to the dev team.

Question, do you have the backup of your recovery phrase or private key?

maxdj10010 · February 23, 2021, 7:47am

Thank you very much. I have a private key. However, on another device, I reinstalled the application, used the phrase, and tried to revive, but no coins were restored. The phrase of the reinstalled device was the same as the application with the error.

iamdeadlyz · February 23, 2021, 8:05am

To double-check, please press Ethereum classic, select receive (near the send button), take a screenshot, then send it here.

maxdj10010 · February 23, 2021, 9:05am

iamdeadlyz · February 23, 2021, 9:11am

For the different device please.

iamdeadlyz · February 24, 2021, 2:39am

Updates for this one @maxdj10010?

iamdeadlyz · February 24, 2021, 6:38am

Pardon? Perhaps, you incorrectly sent this message here?

maxdj10010 · February 24, 2021, 7:21am

Even if you consult any more, there is no response, right? The final answer is to give up! Why is the ETC total displayed?

iamdeadlyz · February 24, 2021, 7:25am

Maybe you haven’t done what I suggested yet? We won’t know if you won’t try.

Since you have a private key, do this: open settings → wallets → I already have a wallet → Ethereum Classic → Private key

After doing that, press Ethereum classic, select receive near the send button, take a screenshot, and send it here.

maxdj10010 · February 24, 2021, 7:32am

I press the consultation, the app goes down. Therefore, I cannot take a screenshot. What should I do now?

maxdj10010 · February 24, 2021, 7:33am

Is there anything else you can do?

iamdeadlyz · February 24, 2021, 8:06am

What about the other device that you have mentioned? Does it crash as well?

maxdj10010 · February 24, 2021, 8:18am

It does not crash when installed using phrases on other devices.

iamdeadlyz · February 24, 2021, 8:20am

To clarify, it crashes when you import the private key. If you imported a phrase, then it won’t crash.

Is that correct?

maxdj10010 · February 24, 2021, 8:24am

maxdj10010 · February 24, 2021, 8:26am

I installed it on another device with a recovery phrase and touched Send.

iamdeadlyz · February 24, 2021, 9:22am

And if you imported a private key, it crashes?