Wink transfered from an exchange wallet to trust wallet not received

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1

Transfered wink from an exchange app on 19/12/21. But I have not received the token till now

(upload://7b5Hmxn8kGyRiXI69noccwxD1rh.png)

(upload://uP9NWotLOTH95XDvoSFrHIrvhTo.png)

TBG66aHkpo2Wv9me2uhhMpdZYnANSjjqCf

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2

Hello @Yakubuclem To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

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Screenshot_20211222-130327
Screenshot_20211222-130327720Ă—1520 59.4 KB

Screenshot_20211222-130245
Screenshot_20211222-130245720Ă—1520 37.8 KB

TBG66aHkpo2Wv9me2uhhMpdZYnANSjjqCf

4

Were the both networks same?if you transfer from erc20 to bep20,your transaction be sent to wrong address and it is difficult to claim your fund

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@Yakubuclem send all details asked above please. Including transaction hash for this specific transaction.