XRP balance not showing, but transaction on network looks good

Grinix · September 27, 2021, 4:15am

Hello, I’m also experiencing the same issue of not being able to see my account balance.

Version

Receiving wallet address: rMqJwcXAcPg1kXTSVTBk3i7yANuHF2T8xo

Transaction: 139c5e910d8e4b7595fecaa9289da1592010cc81af096dba0927e8bb7060a708

I was attempting to transfer my XRP balance from Kucoin to Trustwallet.

I have tried to update the app and reimport my wallet with the security phrase.

Balance still shows 0 after the network has claimed success for my transaction.

Any help would be appreciated and thank you in advance

Alan47 · September 27, 2021, 4:23am

Hello @Grinix where are you located? Can you try to use VPN and refresh your wallet (try to connect to different locations and refresh). If problem persists let us know.

Grinix · September 27, 2021, 4:28am

I’m located in USA. Connecting to a VPN worked thank you. I didn’t have to connect outside of the US on the VPN which is interesting… But it worked.

Alan47 · September 27, 2021, 4:33am

Great! Glad to know that. If you have further inquiries, feel free to message us. Stay SAFU!