Yesterday I sent XRP from Kucoin to Trust Wallet.
Unfortunately I didn’t receive my deposit till now.
Can someone please assist?
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Hello @MvO83 To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
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Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
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Transaction hash or link (if you have any, please copy and paste)
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Further details about your issue (please explain what you were trying to do)
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Screenshots of the wallet (including errors or missing balance)
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The transaction hash I received from Kucoin
CF6B49122BEBF7AB84588B270C0A46EC2CC336D31CDC6F546BD46A673E96FF72
As you can see I was trying to transfer 515 XRP from Kucoin to Trust Wallet.
Untill now I didn’t receive anything
@MvO83 this transaction hash is not valid or transaction didn’t broadcasted the blockchain. Contact KuCoin for support.
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Did you ever get this resolved??
The same exact thing happened to me this morning.
I can’t get any support from Trust wallet.
Its been 9.5hrs since I made the transfer from Kucoin to my trust wallet.
Hello @ruftec To better assist, please send the following information:
-
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
-
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
-
Transaction hash or link (if you have any, please copy and paste)
-
Further details about your issue (please explain what you were trying to do)
-
Screenshots of the wallet (including errors or missing balance)
Just a simple transfer from my exchange to my trust wallet
I’ve done this many times. This is the first time that I’m having issues