XRP does not show all my coins

Good Morning,

  1. I opened Trait Wallet and put in my 12 key phrase.

  2. All my Exodus XRP automatically transferred and now it in shows 10 XRP in order to open account

  3. Anyone know this problem. And how can I get it back.

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)


Transaction #: EF1E97668B6240C3E6CAF3783FAE18C69E9E104C8C2CF886A8FEE2FCA1D63D03**

Issue: I opened my wallet with my 12 phrase password. It was wired because its transferred all my XRP balance from Exodus to Smart Wallet because I was using the same wallet. Now eveything transfered, however, I only have 10 XRP and missing 900 or the remaining balance that it displays on the attached screens.

Can you please assist me in this. It looks like it is stuck in limbo.

Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:


Learn more about how to protect your cryptos and new wallet:

So there is nothing you can do?

The money is sitting under my wallet it just cant be seen? Why