XYO transaction not showing in wallet or reflected in balance

Support & Feedback English
1

I was sent 4,608 XYO tokens on May 4, 2021. The tokens are not reflected in my balance, and the transaction is not in my history.

The transaction is on etherscan here: https://etherscan.io/tx/0xe0745762d256b944dd65998895bdc28ce2690017400d65e75b597c26b525a115

I can still see my other XYO tokens, just not the ones from this transaction. I tried re-importing my wallet and re-adding the custom token, but they’re still not there.

2

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

4

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Transaction hash:
0xbb850bf132151a2557bd1d5e9298eb231c87f0f7b66b2c743666af7f7e6ea39c

This transaction is not reflected in my balance. I’ve already tried re-importing my wallet and re-adding the custom token.

5

@nohio send your wallet address in plain text too.

…………………………………………………

6

Here is my XYO wallet address:

0x659419B0634CbB0bb23f481E0961A0e157b07306

7

@nohio no tokens missing, the current balance on your wallet is the actual amount you have.

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8

Thank you for your help. I added up my transactions again, and you are correct. A transaction history in Trust Wallet would be helpful (nothing shows up there), but still definitely my mistake in thinking the tokens were missing. Thanks again.