Balance not updating

Support & Feedback English
, , , ,
1

I deposit bitcoin of about $950 since 2 days ago and in the moonpol it says that my balance is 950 but it doesn’t show inside my trust wallet and I am not able to send my money or use them please @trustwalletlook out on this my wallet is bc1qcp8tpqpqxqp6glxzftmrg76xuksjxwvxap6rnc

5 Likes
2

@NLSN25 I’d suggest switching your internet connection then reimporting your wallet after.

3 Likes
3

I’m going through same issue now, I got the notification “received” as usual but doesn’t show on my balance but I can see it on the moonpol

2 Likes
4

@Wosky Please provide the transaction hash

5 Likes
6

Hi! Ive had 3 successful transactions but no matter what I try my eth wont appear in my balance.

1 Like
9

@joeblow Please provide the transaction hash

10

0xf09c294ba7aafdf402bc798ef9950793a9fddd5d86cedb54063322409179ad84
that is the transacrion hash

11

@joeblow Can you please reimport your wallet ? That should resolve it.

12

Ive already tried that 3 or more times. Ive tried everything in the faqs

1 Like
14

My LTC balance is not updating…

Transaction hash

a07dcf3a5d1e2429a8110b779ab44e0b6a0c3dfb324de453dbea561eadb1f998

1 Like
15

@Eyoita23 Please reimport your wallet and check if it is shown.

1 Like
16

Received $70 USDT in my trust wallet account, it shows in my USDT transaction history but doesn’t show in my balance I refresh many times but still doesn’t show,

Here’s the USDT Received hash code

6323a7fbf1b21edf5fb629690ef10985a84c7ca2fcd52dfb4f92933bbd3be3bf

17

@Ufuoma12 Please switch your internet connection and then reimport your wallet after then check if it shows.

19

Im having the same problem!
Token Hash
0x776dae53161e6400245a17cbb377303adbb58d182652e369e78def5490b82527

22

@Raguirre78 You sent ETH on the BASE network so you need to add it manually if not shown.
Here’s a guide:

23

Hello i have this issue in my trust wallet too
Txn hash 18927ea3ddce54d4e5be728cffd4962ecb004ddd13c77b94f78ae1b7bd68bb59
sent to bc1qxzaw6y5ee23qfafax0f5602t7prsetpwvue7mz
Balance isn’t reflecting

24

0xf09c294ba7aafdf402bc798ef9950793a9fddd5d86cedb54063322409179ad84

0x84885b17e16f04a761d75f621636d9c243a6da85ce5ceb0398b11520a3287440

0x77214cabe7f396f6c10cd1e4a2601463ed9bbf275d41d5e5fe92831ba5a7f81f

These are my 3 transaction hash’s. They show up in my history as successful transactions but I cant get them to show in my balance. Ive tried importing, ive tried a different device, ive tried refreshing, Ive tried deleting the app, Ive downloaded the newest updates. What else can I try?

25

@Philip09 Please switch your internet connection then reimport your wallet after.
Here’s a troubleshooting guide: