Balances not showing after wallet restore

I guess you misunderstood what I am trying to say,I have tried restoring the coins manually but it doesn’t work

@Emmanuel1215 Did you check your address on the blockchain explorer to see if they are on your address ?

Yes,my balance is showing on the explorer but it doesn’t reflect in my main wallet

@Emmanuel1215 I’d suggest you restart your device and try reimporting your wallet again.

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I so much appreciate your answers Tobi but please how can I reimport my wallet?

@Emmanuel1215 Please read this:

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I have followed the steps on the link and I have done everything as instructed but my coins still doesn’t reflect
I am really stuck here please help me

@Emmanuel1215 Can you provide your receiving address.


Thank you so much Tobi,you have been very helpful since yesterday,I think the coins have been able to reflect in my balance now
I appreciate alot

Hello Tobi please I need your help
I have about 200 USDT in my wallet logged to my laptop now I imported my wallet to my phone but my funds are not showing

Please help me out
What should I do

Hey Tobi
Here is my old address for eth that i hade before restoring:
0x4c37725821d305130c741AF53B803e69EC023A5F

Here is my new address that i got after restoring wallet:
0x0535d7d1c650A01b25907431ad28bb8F22bEd406

can devs take a look maybe they figure out a solution how to recover my corect addresses.

Thank you

@zolee There is no way to “correct” an address, if you got a new address after importing then that means you imported another wallet.
You need to find the keys to that particular address and import that.

There is the problem u don’t want to accept that i had only ONE trust wallet, please presume for a moment that somewhere there could be a bug that lead to this situation…

Also when i created the wallet in 2021 i got some numeric backup keys…do u know what could be?

Thank you

I am having the same problems. The receiver address listed is the same as my receiver wallet address. Everything matches and it even shows the transaction transcripts under “check explorer” section on Trust wallet… Sadly I still can’t get the funds to show and have tried all of the usual trouble shooting methods. Not sure what to do at this point? Can provide photos

Hello Mr tobi I need your response as soon as possible please

This is the transaction reference

3813bcf76012c92bc36ba19a2e4fbb93582194719ff4a660c086e0f95b10d56d
That shows the transaction was successful but it not coming up in my balance, but shows in my transaction history

Mr Tobi please I really need your help since 7th of October someone sent me Btc and it as not showed in my balance but it as shown in my transaction history that someone as sent me Btc. Please what can I do, have deleted the app multiple times but still the same

@Danny323 Can you provide your receiving address?


Hello tobi, i have the same problem too like the others. Previous days I tried to send some of my assets to my other wallet several times but it was show me “null” message so i just decided to uninstall the trust wallet app snd reinstall it again. after i recover my wallet i found out that i couldnt see any of my assets so I’ve done all the things, clearing my cache, reinstall the app and then restart my phone then i gave up and install other wallet apps and recover my wallet on them and they had no problem. They all show my asstes corectly. Can you help me with this thing? i think i encountered a visual bug or something like this and i dont want to leave this ecosystem to other apps.

@Fizzhaze Can you switch your internet connection and then refresh your wallet after.

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I’ve done it and it’s actually worked. Thank you but I’m still cannot see my last transaction its only visible in explorer. is it still related to my Internet connection?