Hi My trust wallet wasnt working as in sending coins so I deleted and restored using 12 word phrase. So far only the balance of 1 token has shown up. My list of tokens is there but all balances except 1 are 0. Is this normal that it atkes a long time or is something amiss and I need to spend more hours trying to track them down?
32 Likes
Hello @daarryl
To better assist, please send the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
- Transaction hash or link (if you have any, please copy and paste)
- Screenshots of the wallet (including errors or missing balance)
Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
16 Likes
Hi Tobi I am trying repeatley to upload the screenshots you are asking for however it keeps saying multiple errors I cannot embed media files in post I cannot post attachments?? I have also replied multiple times in emails to you but not getting anywhere. How do I attach files to this reply?
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How do I send a screenshot as plain text? Its a screen shot. Please xplain how I can post up a screenshot here for you as plain text? It does not give me that option. Its copy, send to etc.?? i been trying this for days. I want to find why my coins have not arrived in my restored trust wallet, I need some help here.
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@daarryl Yes I mean type it out as a text.
Although I have enabled the option for you to send screenshots now.
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Hi Tobi I just uploaded the screenshots again but it still says I cannot embed media files in a post ! The screenshot is not letting me just copy lines of text off it.
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@daarryl If you can’t upload a screenshot, type out the details like i said above.
Type out your receiving address and transaction ID if any.
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recieving address
0xE7643A33Ca91Fb9007f25E771eb26963A72c373C
Heres a couple of transaction hash
0x437d1336fd1ced61cf224cd6bccf3f04cf998ce50ec9dd8b85553b4da8702c13
0x8ae3fa27d1557d3fbbbcd8002a05b45332ddabd186115ae834be9eedbf2461d1
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The tokens are showing up but the balances are zero. the token list of custom tokens I have added before is therein the wallet. gala, spell, ufo, but balances are zero.
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I deleted my wallet and restored a new one, why would it have an error?
@daarryl Here is your address on the explorer
You have those tokens in your wallet, please try adding them correctly on the ERC20 network.
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How do I do that? When I look at as example UOS with zero balance in wallet it says ERC 20. What do I need to do to get those coins into the wallet?
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