Binance funds sent to trust wallet but nothing is showing up


I sent tokens to my binance wallet from trust wallet without a memo. I did this twice within the space of 3 mins (yes i know i’m an idiot). Luckily binance found and returned both transactions to trust wallet but only one has appeared, they were for the same coin. Ive tried to contact trust wallet but ive had no response back. Any advice would be appreciated.

Kind regards

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Try to follow this guide: How to Retrieve Crypto Deposit with Wrong or Missing Tag/Memo | Binance Support

You may contact them here as well:


Hi Jenny,

I’ve spoken to Binance and they have confirmed they sent both transactions back. I recieved one transaction perfectly fine but the other is not showing in my trust wallet. I’ve contacted trust wallet but I’ve heard nothing.

Please contact Binance again and lay your complaint to them.

I’ve already done that - They said they can’t do anything now because it’s left their wallet, it’s all down to the receiver wallet to find the funds. They also showed me the details of the Luna being sent, they can’t understand themselves why it’s not showing up when both transactions were sent together.

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Hello, please check what happened with this transaction:

Thanks a lot


Hey @Spiderman80
You sent Binance-pegged SLP to this address

Hello, Jenny,

And what happened ? Because IT îs adress from trust wallet.

What can i do? Please help


Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x070a08beef8d36734dd67a491202ff35a6a16d97
Decimals: 18

Jenny do you work for Trust Wallet or are you just helpful?
I’ve still not heard anything back from trust wallet and its been well over a week. Any idea why or how long they normally take? I’m sure they said I would recieve a reply within 4 working days.

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

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I have actually done all of this but 'll send to here later today. Thanks for your help


Hi Jenny, I sent over what you requested but for some reason my reply with details is not showing up. I’ve just sent over details again but waiting on approval.


Is this right @JennyMillan @Alan47. Jenny seems to have disappeared so I’m not sure what to do next?

What is the amount you sent out to Binance? And what is the amount returned?
Can you provide the transaction hash for them?

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Is this not the transaction hash?

It’s for the 232 Luna.

I recieved the 99 Luna back ok and they sent it at the same time.

Is this not the transaction hash you asked for? its for the 232 Luna which is missing.

You already received the 99 and 232 LUNA.

Not the 232 Luna. On the 21st both the 99 and the 232 was sent to binance. On the 25th both transactions were returned but only the 99 Luna is showing up in my wallet.