Bitcoin yet to be received

Support & Feedback English
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20

Please can you tell me why my bitcoin transaction is still pending for the past 7 days and what I need to do to speed up the transaction or to cancel it

My wallet: bc1q5hlpu6kzk96yzyv30835s05gvz0hyg49en8462

The receiver’s wallet: 1NutqAaA54gistUpWVNnX8n8TNmPS6Rqje

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21

Why is my transaction still pending for the past 7 days ?? Can you please tell me what’s wrong

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22

@Mhedhey There’s nothing we can do regarding pending transactions, you need to wait till the transaction is confirmed or cancelled back to your wallet.
Alternatively you could search for a wallet that supports speeding up Bitcoin transactions and use that to speed it up but please do your research.

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25

I am having the same problem. Wallet shows BTC but balance has not changed.

Finding Trust support the most frustrating experience in a very long time. Bot worthless. Do all it says and no place to get more or better information.

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26

@David1124 You can tap the upper right corner on that page to submit a ticket to the Customer support team.

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27

upper corner of what page?

I am having so much trouble navigating to support and even getting to these topics was painful.

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28

@David1124 At support.trustwallet.com, you can submit a ticket to the Customer support team.

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29

Tobi – No idea what you did but BTC was released and sent back to my wallet.

Wanted to thank you sooner but could not open your reply for a few days and with sell off not been to wallet for a few more. Thank you. (Or maybe you did nothing and return was coincidental with our exchange??)

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30

@David1124 Oh I did nothing in that regards but glad you got your tokens.

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31

Please I have not received bitcoin that has been sent to me since yesterday

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32

Someone sent bitcion to my bitcion wallet it have been approved on the blockchain but yet to reflect on my wallet balance
And I don’t know what is the issue

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33

@Tonmyamaxi What does the explorer say ?

@Wickxchnage If it’s confirmed as received on the explorer, try using the troubleshooting guide:

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34

I have try the whole guid rule and it didn’t work
This my transaction hash 77b97e050d3da28e597e79ca1dea4174c0df6f8d6f9dcec508a07f72aa3de4b0 please help me and resolve

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35

@Wickxchnage Please check your address on the explorer and see if your tokens are there. If they are, then the zero balance display in your wallet is just a visual glitch.
You can either wait or if you need your tokens urgently, then import your seed phrase to another wallet and access it there.

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39

Hello I coin reflected few days ago but I can’t send it out if I try send it out it shows error

40

@Wickxchnage What error is that ?

41

I want to send a screenshot but is saying (sorry I can’t embed a media on here )

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@Wickxchnage You can type it out here.

43

Exception in http request: Error

Domain=NSURLErrorDomain Code=-1004

“Could not connect to the server.” UserInfo={_KCFStreamErrorCodeKey=61, NSUnderlyingError=0x2816661c0 {Error Domain=kCFErrorDomainCFNetwork

Code=-1004 "(null) "

UserInfo={_NSURLErrorNWPathKey=satisfied (Path is satisfied), interface: pdp_ipO[lte], ipv4, dns, expensive, estimated upload: 65536Bps, uses cell, _KCFStreamErrorCodeKey=61, kCFStreamErrorDomainKey=1}},

NSURLErrorFailingURLSessionTaskErrorKey=Lo calDataTask .<19>,

_NSURLErrorRelatedURLSessionTaskErrorKey=(

“LocalDataTask .<19>”

), NSLocalizedDescription=Could not connect

This what is saying

1 Like
44

@Wickxchnage What token are you trying to send out and on what chain ?

4 Likes