Bitcoin yet to be received

Support & Feedback English
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27

upper corner of what page?

I am having so much trouble navigating to support and even getting to these topics was painful.

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28

@David1124 At support.trustwallet.com, you can submit a ticket to the Customer support team.

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29

Tobi – No idea what you did but BTC was released and sent back to my wallet.

Wanted to thank you sooner but could not open your reply for a few days and with sell off not been to wallet for a few more. Thank you. (Or maybe you did nothing and return was coincidental with our exchange??)

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30

@David1124 Oh I did nothing in that regards but glad you got your tokens.

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31

Please I have not received bitcoin that has been sent to me since yesterday

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32

Someone sent bitcion to my bitcion wallet it have been approved on the blockchain but yet to reflect on my wallet balance
And I don’t know what is the issue

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33

@Tonmyamaxi What does the explorer say ?

@Wickxchnage If it’s confirmed as received on the explorer, try using the troubleshooting guide:

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34

I have try the whole guid rule and it didn’t work
This my transaction hash 77b97e050d3da28e597e79ca1dea4174c0df6f8d6f9dcec508a07f72aa3de4b0 please help me and resolve

1 Like
35

@Wickxchnage Please check your address on the explorer and see if your tokens are there. If they are, then the zero balance display in your wallet is just a visual glitch.
You can either wait or if you need your tokens urgently, then import your seed phrase to another wallet and access it there.

1 Like
39

Hello I coin reflected few days ago but I can’t send it out if I try send it out it shows error

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@Wickxchnage What error is that ?

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I want to send a screenshot but is saying (sorry I can’t embed a media on here )

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@Wickxchnage You can type it out here.

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Exception in http request: Error

Domain=NSURLErrorDomain Code=-1004

“Could not connect to the server.” UserInfo={_KCFStreamErrorCodeKey=61, NSUnderlyingError=0x2816661c0 {Error Domain=kCFErrorDomainCFNetwork

Code=-1004 "(null) "

UserInfo={_NSURLErrorNWPathKey=satisfied (Path is satisfied), interface: pdp_ipO[lte], ipv4, dns, expensive, estimated upload: 65536Bps, uses cell, _KCFStreamErrorCodeKey=61, kCFStreamErrorDomainKey=1}},

NSURLErrorFailingURLSessionTaskErrorKey=Lo calDataTask .<19>,

_NSURLErrorRelatedURLSessionTaskErrorKey=(

“LocalDataTask .<19>”

), NSLocalizedDescription=Could not connect

This what is saying

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44

@Wickxchnage What token are you trying to send out and on what chain ?

5 Likes
45

I am going through same problems for 5 days now .i transferred btc from my trust wallet to remitano wallet and still not received on remitano .i am really frustrated at the moment because i have been using same wallet for bigger transactions and i have never gotten this error.How do i go about this ?

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@Mannie2012 Please check on the explorer to see if your BTC was confirmed sent, if it was then you need to contact the receiving wallet support team.

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Its showing confirmed but the confirmation block is reading .its been 5 days and i want to know if it will be refunded or will be deposited to the wallet

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I sent money to my wallet using okx usdt exchange to trust wallet TON how can I fix it please help me

49

@James313131 If your tokens are shown received on the explorer, then please add it manually.